The following email was sent from Network Solutions in regards to a domain name update request. I was aware that robots were sending emails, but I had thought we were still a few years away from the robots actually writing the emails themselves.

At least the robot was polite enough to wish us “Best regards”. Thank you, robot, but I don’t appear to be the first to have trouble with you and your “solutions”.

Thank you for responding to our Notify Template. Because you
omitted information from line 1a, we cannot act on your instructions.

At the bottom of this e-mail, we’ve added the Notify Template with
our original information intact. In order for us to execute your
instructions, please follow these steps in this sequence.

1. Hit the Reply button in your email program. Attention AOL users:
   see below* before proceeding.
2. In line 0a, enter the Guardian method you chose
   when you set up your contact record.
3. Based on what you entered in line 0a, make the
   appropriate choice for line 0b:
   • If you entered Mail-From, leave line 0b blank.
   • If you entered Crypt-PW, put your plain text password in
     line 0b.
   • If you entered PGP, leave line 0b blank, but be sure to
     sign the template with your PGP private key.
4. If you agree with the modification request in its entirety,
   reply to this email by inserting Y or YES on line 1a.
   OR
   If you disagree with the modification request, enter
   N or NO on line 1a.
5. Do not remove the version number or alter the template in any
   other way.
6. Hit the Send button in your e-mail program.

Best regards,

Network Solutions Registrar
help@networksolutions.com

*AOL software prevents you from simply replying to this message.
Instead, follow these steps:
a) Highlight the entire message
b) Click on the Reply button
c) Return to step 2, above.

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