Chapters.ca used to be a good ecommerce site. It’s relatively easy to use (thanks to a heavy amazon.com influence) and your orders would actually arrive. This is no longer the case. The site is still quite good, but don’t expect your orders to actually arrive. Here’s my timeline (complete with pertinent news):

• January 18th
  Ordered two books from Chapters.ca.
   
• January 19th – 29th
  Sat around waiting for my books.
   
• January 30th
  Now disgruntled, I cancelled my orders from Chapters.ca and re-ordered the books from Indigo.ca.
   
• February 1st (that’s only two days later for those of you who aren’t too strong in the maths)
  My two books arrived from Indigo.ca.
   
• Also on February 1st
  Indigo.ca squashes Chapters.ca, rendering my complaint somewhat useless.

Bottom line: Order from Indigo.ca, not Chapters.ca (not that it matters anymore).